Return, Refund & Cancellation Policy

Returns, Refunds & Cancellations

In the very rare chance that you do not love the Avelaine products, our policy on returns is as follows:

1. Products can be returned within 7 days of receiving only if the packs are sealed and not damaged in any way.

2. Avelaine.in (Ashli Enterprises) team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed time. 

3. In the unlikely event that your products arrive damaged, you must email us a picture of the damaged product with the Batch code details, within 48 hours of receiving your order.  

4. Upon authorization of returns, we will offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Items that may have been damaged, defective or sent by error will be fully refunded. Refund will be processed within 7 working days from the date we receive the products back.

5. All returns are subject to the discretion of Avelaine.in (Ashli Enterprises).

6. Orders which are pending for shipping can be cancelled within 2 working days from the date of placing the order. Once the order is cancelled, the refund will be processed within 7 working days.

7. Once the order is handed over to the Shipping partner, cannot be cancelled.

For any other questions or clarifications, please contact: support@avelaine.in